Rules — Official Terms & Conditions for The Pokies 114

Overview

Welcome to the official Rules page for The Pokies 114. This document sets out the terms and conditions that govern your use of our gaming platform. We wrote this page after reviewing our internal procedures and testing core functions of the site to ensure clarity and transparency. Our results show that consistent, clear rules reduce disputes and help players enjoy a fair gaming experience.

About The Pokies 114

The Pokies 114 is operated by a company registered under registration number 3-102-841524, established in 2021 and located in Costa Rica. We operate under strong regulatory frameworks and industry best practices. Our operations align with recognized standards and oversight, and we maintain systems designed for fairness and player protection.

Acceptance of Terms

By registering an account or using The Pokies 114 through any internet-enabled device, you accept and agree to these terms and any subsequent updates. We recommend that you read these Rules in full before registering. If you do not agree with any part of these Rules, you must stop using our services immediately.

Eligibility and Legal Age

Participation on The Pokies 114 is restricted to individuals who meet the legal age and jurisdictional requirements for gambling where they reside. You are solely responsible for confirming that use of our services is lawful in your location.

1. You must be of legal gambling age in your jurisdiction to register and play.
2. You must not be located in a region where online gambling is prohibited.
3. We may require proof of age and identity before allowing access or processing transactions.

Account Registration

When opening an account, you must provide accurate personal information including full name, date of birth, email address and phone number. We will verify details where necessary to comply with regulatory and anti-money laundering requirements.

1. Accounts must be registered in the name of a single individual. Corporate or third-party accounts are prohibited unless explicitly authorised in writing.
2. Only one account per person is permitted unless we approve multiple accounts at our discretion.
3. Providing false information may result in suspension, closure of the account and forfeiture of winnings.

Identity Verification and Documentation

To maintain a secure platform and comply with legal obligations, we may request documents such as government-issued ID, proof of address or proof of payment method. Our testing experience shows prompt verification speeds up withdrawals and reduces hold times.

Deposits

Deposits are processed after we confirm the transfer from your financial institution or virtual wallet. Processing times vary by method. We do not accept funds from third parties unless previously approved by our support team.

1. Deposit limits may be imposed depending on the payment method and our internal risk assessment.
2. We may require evidence of the source of funds for certain transactions.
3. When required, funds will be credited to your account only after confirmation from the payment processor.

Withdrawals

Our aim is to process withdrawal requests quickly. Based on our internal tests and partner confirmations, the release of funds from our side is typically completed promptly but the receiving institution may impose additional delays.

1. Withdrawals are paid to the account or method you used to deposit whenever possible.
2. If a withdrawal is rejected by your financial institution and returned to us, we will contact you and provide alternatives.
3. We do not charge withdrawal fees, but intermediary banks or your financial institution may apply fees.
4. We reserve the right to hold funds until identity and source-of-funds checks are completed.

Wagering Requirements & Playthrough

To meet regulatory and anti-money laundering obligations, playthrough requirements may apply to deposits and bonuses. Examples of typical playthrough rules are outlined below. In our tests, clarity in these rules reduced disputes by a large margin.

Bonuses and Promotions

Bonuses are subject to specific rules and may be limited to certain game types. Our promotions team tests offers regularly to ensure fair play and reasonable requirements.

1. Bonuses must be claimed and used according to the promotion's rules.
2. Using strategies or automated systems to meet wagering requirements is prohibited. We may void winnings if abuse is detected.
3. Bonus funds are not usually withdrawable until wagering requirements are met.
4. We may cancel or modify promotions at any time if we reasonably believe they are being abused.

Fair Play, Collusion and Automated Play

Maintaining a fair environment is a priority. Our security audits and gameplay monitoring detect suspicious behaviour, including collusion and the use of robots or scripts.

1. Players must not use automated programs, scripts or bots to interact with games.
2. Collusion between players to exploit bonuses or game mechanics is strictly prohibited.
3. We reserve the right to void winnings and suspend accounts where we have evidence of foul play.

Game Malfunctions and Errors

In the rare event of a game malfunction, you should refrain from taking advantage of the error. Our test environments and live platform monitoring minimise the chance of widespread issues, but when they occur our priority is to restore correct play and resolve outcomes fairly.

1. If a game malfunctions, we may cancel affected wagers and adjust balances.
2. If funds are lost as a result of a malfunction, we will investigate and may at our discretion return funds where appropriate.
3. Decisions on malfunctions and corrections are made by us after investigation and are final.

Responsible Gambling

We promote safe play and provide tools to help you manage gambling activity. In our experience, self-limits and time-outs reduce harm and improve satisfaction.

1. You may set deposit, loss or wagering limits through account settings or by contacting support.
2. We offer time-out periods and self-exclusion options to help players step away when needed.
3. If you believe you have a gambling problem, seek professional help and contact our support team for account restrictions.

Privacy and Data Protection

We collect personal data to operate our services, verify identity and comply with legal obligations. Our privacy practices are designed to protect your information and follow industry standards. We carry out regular security audits and use encryption to protect data in transit and at rest.

Security

Security measures include multi-layered access controls, encryption and continuous monitoring. Our infrastructure is audited, and we deploy updates and patches promptly. We recommend you use strong, unique passwords and enable any available account protections such as two-factor authentication.

Prohibited Conduct

When using The Pokies 114 you must not engage in abusive or illegal behaviour. Examples of prohibited conduct include but are not limited to:

1. Using multiple accounts to exploit promotions or evade limits without prior approval.
2. Colluding with other players or using automated systems.
3. Attempting to launder money or disguise transaction sources.
4. Providing false or misleading information for verification purposes.

Breaches, Account Suspension and Termination

If we suspect you have breached these Rules or applicable laws, we may suspend your account, withhold funds and conduct an investigation. Our aim is to be fair and transparent; investigations are completed as quickly as possible.

1. We may suspend or close accounts where we have reasonable grounds to suspect a breach.
2. Funds may be retained during investigations. If wrongdoing is confirmed, funds may be forfeited.
3. We may bring criminal or civil proceedings where appropriate.

Changes to Terms and Policies

We reserve the right to update these Rules to reflect changes in law, regulation or operational requirements. We will publish updates on the platform and, where required, notify players directly. Continued use of the site after changes constitutes acceptance of the updated Rules.

Dispute Resolution and Complaints

If you have a complaint, our customer support team is your first point of contact. We test our complaint handling procedures regularly and endeavour to resolve matters efficiently.

1. Contact our support team to raise an issue and provide supporting evidence where possible.
2. If you are not satisfied with the outcome, escalate the matter to our compliance team for review.
3. Where matters remain unresolved, you may pursue external dispute resolution if available in your jurisdiction.

Jurisdiction and Applicable Law

These Rules are governed by the laws applicable to our operations and where permitted by law. If any provision is found to be unenforceable in your jurisdiction, it will not affect the remaining provisions.

Third-Party Services

We work with payment providers, game studios and technical partners. While we exercise oversight, these third parties are subject to their own terms. We will assist with issues but cannot accept liability for third-party services beyond our control.

Definitions

For the avoidance of doubt, we define key terms used throughout these Rules to reduce ambiguity and support fair interpretation.

1. "Account" — the player account created and used to access The Pokies 114.
2. "Bonus" — any promotional credit, free spins or other promotional benefit issued by The Pokies 114.
3. "Player" — an individual who registers an account with The Pokies 114.
4. "We/Us/Our" — The Pokies 114 and its operating company.

Practical Examples and Our Experience

We tested multiple scenarios to ensure these Rules work in practice. Below are common situations and our standard approach based on our experience.

1. If a player attempts to use a shared card across multiple accounts, we suspend the accounts and request identity verification.
2. Where a software error results in incorrect crediting, we pause play, investigate logs and make adjustments based on audit trails.
3. For bonus abuse, we remove bonus funds, cancel related winnings and may limit future promotional access.

Contact and Verification Procedures

If we request documentation, please provide clear, legible copies. Typical documents we may request include government ID, utility bills and proof of payment. Submitting documents promptly reduces delay in processing withdrawals.

How to Minimise Disputes (Tips from Our Team)

From our operational testing and player feedback, the following steps reduce the likelihood of disputes and speed up resolution:

1. Keep your account details accurate and up to date.
2. Respond promptly to verification requests.
3. Read promotion terms before opting in.
4. Set voluntary deposit and loss limits to control play and reduce issues.

Final Remarks and Commitment to Fair Play

Our primary objective is to deliver a safe, fair and enjoyable gaming environment. These Rules reflect our experience, testing and commitment to transparency. We encourage players to reach out to support with any questions about these terms or their account.

Quick Reference — Key Points

For convenience, below are the most important points summarised:

1. Be of legal age and in a permitted jurisdiction to play.
2. Use a single account registered in your name unless otherwise authorised.
3. Provide accurate information and respond to verification requests.
4. Understand deposit, withdrawal and bonus rules before transacting.
5. Do not use bots, collusion or multiple accounts to gain advantage.
6. Contact support first for disputes; we prioritise prompt investigation.

Acknowledgement

By continuing to use The Pokies 114 you confirm that you have read, understood and accepted these Rules in full. We may update this page from time to time to reflect new developments, and we will always strive to communicate significant changes clearly.

Last Updated

These Rules are reviewed regularly. Please check this page for updates. If you have questions about these Rules or need assistance, our support team is available to help.